Does Old Navy offer free returns? What's their exchange policy?
What's Old Navy returns and exchanges policy? Can you return in-store? How many days do you have to return items to Old Navy for a full refund? Do I need a receipt to return my item to Old Navy? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings
Share your experience with Old Navy's returns & exchanges policies
Yes, Old Navy does offer free returns & exchanges.
Knoji Staff
138
Posted May 29, 2017
Yes, Old Navy does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.
You might also check out Old Navy's homepage for additional pages with information on returns and exchanges.
Learn more at oldnavy.gap.com.
Shopping tip: (December 9, 2018): Use promo code LZWRK9DXQ1GW to save 30% off at oldnavy.gap.com — redeem it here. You can also view more Old Navy promo codes.
As of Sunday, Amazon.com is also offering 40% off Old Navy items on their website.
Update: we've found 84 more fast fashion stores that currently offer free returns & exchanges and 2,189 fashion stores that are offering free returns & exchanges . You can also view all 6,409 stores that offer free returns & exchanges across all categories.
Donata L.
0
Posted Jun 19, 2012
Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.
You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.
How to save money at Old Navy
Old Navy coupons: Old Navy is currently running 459 active coupons which you can use for discounts on oldnavy.gap.com. Here are today's top Old Navy discount codes:
- Use promo code COZY: Save 50% Off on All Sweatshirts & Hoddies at Old Navy – Copy & activate this code
- Use promo code GOTTA: Save Your Purchase at Old Navy (Site-wide) Up to 40% Off – Copy & activate this code
- Use promo code FAMILY: Save 40% Off Your Order at Old Navy Canada (Site-wide) – Copy & activate this code
Old Navy free shipping policy: Old Navy offers free shipping to all customers on oldnavy.gap.com. Learn more at Old Navy's customer service page.
You can also find more fashion brands that offer free shipping, or use our free shipping finder tool to find even more stores that offer free shipping.
Old Navy military discount: Old Navy does offer a military discount for veterans and active duty service members at oldnavy.gap.com. Learn more at Old Navy's military discounts page.
You can also browse more fashion brands that offer military discounts, or use our military discounts finder tool to find even more stores that offer discounts to veterans and military families.
Old Navy birthday discount offer: Old Navy will give you a discount on your birthday. Just provide your ID to show your birthdate, and on your birthday you'll get a special discount from Old Navy.
You can also find more fashion brands that offer birthday discounts, or use our birthday discounts finder tool to find even more stores that offer birthday discounts.
Old Navy free returns & exchanges policy: Old Navy offers free returns and exchanges for orders placed on oldnavy.gap.com. Learn more at Old Navy's customer service and shipping policies page.
You can also find more fashion brands that offer free returns & exchanges, or use our free returns & exchanges finder tool to find even more stores that offer free returns & exchanges.
Old Navy official coupons page: Old Navy maintains their own official coupons & promotions page on oldnavy.gap.com. You can find the company's official list of discounts, sales, and offers on this page.
You can also find more fashion brands that offer their own official coupons pages, or use our official coupons page finder tool to find even more stores that offer official coupons pages.
Old Navy price adjustments policy: Old Navy has a price matching and price adjustments policy on oldnavy.gap.com. They will adjust their prices if you find a lower price for a specific item on another website.
You can also find more fashion brands that offer price matching, or use our price matching finder tool to find even more stores that offer price matching.
Old Navy money-back guarantee: Old Navy offers a great money-back guarantee on oldnavy.gap.com. You can make any purchase and be guarantee your purchase price back if you're not satisfied on Old Navy's site or in-store.
You can also find more fashion brands that offer money-back guarantee, or use our money-back guarantee finder tool to find even more stores that offer money-back guarantee.
Old Navy payment methods accepted: In addition to credit cards, Old Navy also accepts the following additional payment methods on their e-commerce website:
Discounts not offered by Old Navy, and how to find them
Old Navy senior discounts: Based on our last check, Old Navy does not appear to offer a senior discounts. However, we recommend checking Old Navy's customer service FAQ page to see if they've updated their senior discount policies.
You can also browse more fashion brands that offer senior discounts, or use our senior discounts finder tool to find even more stores that offer discounts for seniors and senior citizens.
Old Navy student discounts: Based on our last check, Old Navy does not appear to offer a student discounts. However, we recommend checking Old Navy's customer service FAQ page to see if they've updated their student discount policies.
You can also browse more fashion brands that offer student discounts, or use our student discounts finder tool to find even more stores that offer discounts college and high school studnets.
Old Navy coupon stacking policies: Based on our last check of Old Navy's site, Old Navy does not currently support coupon stacking. However, we recommend checking Old Navy's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer coupon stacking, or use our coupon stacking finder tool to find even more stores that offer coupon stacking.
Old Navy competitor coupon policies: Based on our last check of Old Navy's site, Old Navy does not currently support competitor coupons. However, we recommend checking Old Navy's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer competitor coupons, or use our competitor coupons finder tool to find even more stores that offer competitor coupons.
Rated 4.3 - 47 reviews
About Old Navy
Old Navy is a major fast fashion company operating the e-commerce site oldnavy.gap.com. Old Navy sells its products and services in the fast fashion vertical, offering discounts and promo codes to its customers infrequently. Old Navy is very well-regarded among shoppers on Knoji, with 47 ratings and an average rating of 4.3 stars. Old Navy scores very highly compared to other brands in the fast fashion industry, providing 27 e-commerce features to better serve its customers.
Old Navy's Features Scorecard
Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Old Navy offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Old Navy offers free shipping on all qualifying orders. Get free delivery on your order from Old Navy, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
Old Navy offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Old Navy accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that Old Navy may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
Old Navy accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Old Navy may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Old Navy supports a promo code box on their website. Check the Old Navy promo codes page for the latest coupon codes from Old Navy. Read full answer >>
Sales:
Yes
Old Navy runs a clearance and promotions page on their website. Check the official Old Navy sales page for the latest discounted prices and sales directly from Old Navy Read full answer >>
Black Friday Ad:
Yes
Old Navy offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Old Navy offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Yes
Old Navy offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Old Navy on their military discounts page. Read full answer >>
Official Coupons Page:
Yes
Old Navy offers their own coupons and promotions page on their website. Check the official Old Navy coupons page for the latest offers directly from Old Navy Read full answer >>
Student Discounts:
Maybe
It appears that Old Navy may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Old Navy may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
Old Navy offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at oldnavy.gap.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Yes
Old Navy has a price matching and price adjustment policy. Get discounted pricing from Old Navy if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Old Navy may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Old Navy may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Old Navy offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Old Navy offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Old Navy offers gift cards and discounted gift cards during special promotional events. Find gift cards for Old Navy. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Old Navy offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Old Navy may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Old Navy may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Old Navy may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Old Navy may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Old Navy may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Old Navy may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Old Navy offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Old Navy may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Old Navy offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>