Does Old Navy offer free returns? What's their exchange policy?

Yes, Old Navy does offer free returns and exchanges. You can find additional information about Old Navy's free return policies on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their free return policies.

Their Super Cash is confusing, their shipping takes a long time (sometimes) and now I have found their return policy is an absolute joke. On CyberMonday, I ordered a jacket for my sister but in the wrong size. Within 5 minutes of placing the order I jumped on Old Navy customer service chat to see if I could change the size or cancel the order. The rep. said she could not change the order or cancel it, but she could put in a cancel "request" but there was no guarantee that would go through.