Does Old Navy offer free returns? What's their exchange policy?
What's Old Navy returns and exchanges policy? Can you return in-store? How many days do you have to return items to Old Navy for a full refund? Do I need a receipt to return my item to Old Navy? Do items need to be in new condition?
Free return policies rating: 4.5 - 2 ratings
Edit –
Yes, Old Navy does offer free returns & exchanges.
See details >
Do you have experience with Old Navy's free returns & exchanges? If you do, chime in and share your story.
Knoji Staff
150
Jan 3, 2019
Yes, Old Navy does offer free returns & exchanges. You can find additional information about Old Navy's returns & exchanges policies on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their returns & exchanges policies.
Update: we've found 648 more mainstream fashion stores that currently offer free returns & exchanges and 2,952 fashion stores that are offering free returns & exchanges . You can also view all 7,752 stores that offer free returns & exchanges across all categories.
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SAVE
BONUS
24% Off
GOLDEN20% Off
SWEETB6KYQRRN8M...
HAPPY
Code
LUXEDEAL
RECESS
PPW7FJ6RPX...
BWJBX2X3WR...
Update
This user rated Old Navy's free return policies: 5.0
How to save money at Old Navy
Old Navy coupons: Old Navy is currently running 220 active coupons which you can use for discounts on oldnavy.gap.com. Here are today's top Old Navy discount codes:
- Use promo code MORE: Get 30% Off on Orders Over $75 or 20% Off Any Amount at Old Navy – Copy & activate this code
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Old Navy free shipping policy: Old Navy offers free shipping to all customers on oldnavy.gap.com. Learn more at Old Navy's customer service page.
You can also find more fashion brands that offer free shipping, or use our free shipping finder tool to find even more stores that offer free shipping.
Old Navy military discount: Old Navy does offer a military discount for veterans and active duty service members at oldnavy.gap.com. Learn more at Old Navy's military discounts page.
You can also browse more fashion brands that offer military discounts, or use our military discounts finder tool to find even more stores that offer discounts to veterans and military families.
Old Navy birthday discount offer: Old Navy will give you a discount on your birthday. Just provide your ID to show your birthdate, and on your birthday you'll get a special discount from Old Navy.
You can also find more fashion brands that offer birthday discounts, or use our birthday discounts finder tool to find even more stores that offer birthday discounts.
Old Navy free returns & exchanges policy: Old Navy offers free returns and exchanges for orders placed on oldnavy.gap.com. Learn more at Old Navy's customer service and shipping policies page.
You can also find more fashion brands that offer free returns & exchanges, or use our free returns & exchanges finder tool to find even more stores that offer free returns & exchanges.
Old Navy official coupons page: Old Navy maintains their own official coupons & promotions page on oldnavy.gap.com. You can find the company's official list of discounts, sales, and offers on this page.
You can also find more fashion brands that offer their own official coupons pages, or use our official coupons page finder tool to find even more stores that offer official coupons pages.
Old Navy price adjustments policy: Old Navy has a price matching and price adjustments policy on oldnavy.gap.com. They will adjust their prices if you find a lower price for a specific item on another website.
You can also find more fashion brands that offer price matching, or use our price matching finder tool to find even more stores that offer price matching.
Old Navy money-back guarantee: Old Navy offers a great money-back guarantee on oldnavy.gap.com. You can make any purchase and be guarantee your purchase price back if you're not satisfied on Old Navy's site or in-store.
You can also find more fashion brands that offer money-back guarantee, or use our money-back guarantee finder tool to find even more stores that offer money-back guarantee.
Old Navy payment methods accepted: In addition to credit cards, Old Navy also accepts the following additional payment methods on their e-commerce website:
More retail discounts for Old Navy and related brands
Old Navy senior discounts: Based on our last check, Old Navy does not appear to offer a senior discounts. However, we recommend checking Old Navy's customer service FAQ page to see if they've updated their senior discount policies.
You can also browse more fashion brands that offer senior discounts, or use our senior discounts finder tool to find even more stores that offer discounts for seniors and senior citizens.
Old Navy student discounts: Based on our last check, Old Navy does not appear to offer a student discounts. However, we recommend checking Old Navy's customer service FAQ page to see if they've updated their student discount policies.
You can also browse more fashion brands that offer student discounts, or use our student discounts finder tool to find even more stores that offer discounts college and high school studnets.
Old Navy coupon stacking policies: Based on our last check of Old Navy's site, Old Navy does not currently support coupon stacking. However, we recommend checking Old Navy's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer coupon stacking, or use our coupon stacking finder tool to find even more stores that offer coupon stacking.
Old Navy competitor coupon policies: Based on our last check of Old Navy's site, Old Navy does not currently support competitor coupons. However, we recommend checking Old Navy's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer competitor coupons, or use our competitor coupons finder tool to find even more stores that offer competitor coupons.
About Old Navy
Old Navy is a large company operating the e-commerce site oldnavy.gap.com. Old Navy sells its products and services in the mainstream fashion stores industry. Old Navy is a less active brand when it comes to discounting and offering coupons. Old Navy has excellent ratings among shoppers on Knoji, with 44 ratings and an average rating of 4.3 stars. Old Navy scores very well compared to other brands in the mainstream fashion stores industry, providing 26 e-commerce features to better serve its customers.
Old Navy's Features Scorecard
Shipping & Returns Policies
Free Shipping:
Yes
Old Navy offers free shipping on all qualifying orders. Get free delivery on your order from Old Navy, program exclusions apply. See details on their free shipping policy page. Old Navy free shipping >>
Free Returns & Exchanges:
Yes
Old Navy offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Old Navy free returns & exchanges >>
International Shipping:
Yes
Old Navy offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Old Navy international shipping >>
Payment Options
Debit & Prepaid Cards:
Yes
Old Navy accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Old Navy debit & prepaid card support >>
PayPal:
Unlikely
It appears that Old Navy may not accept PayPal currently. Old Navy PayPal >>
Apple Pay:
Yes
Old Navy accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Oldnavy.gap.com Apple Pay >>
Amazon Pay:
Unlikely
It appears that Old Navy may not accept Amazon Pay currently. Old Navy Amazon Pay >>
Google Pay:
Unlikely
It appears that Old Navy may not accept Google Pay currently. Old Navy Google Pay support >>
Pricing & Discount Policies
Promo Codes:
Yes
Old Navy supports a promo code box on their website. Check the Old Navy promo codes page for the latest coupon codes from Old Navy. Old Navy promo codes >>
Sales Events:
Yes
Old Navy runs a clearance and promotions page on their website. Check the official Old Navy sales page for the latest discounted prices and sales directly from Old Navy Old Navy sales and promotions >>
Black Friday Sales:
Yes
Old Navy offers Black Friday sales for qualifying orders and customers, according to their Black Friday sales policies. See policies and program details on their Black Friday promotions page. Oldnavy.gap.com Black Friday sales >>
Military Discounts:
Yes
Old Navy offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Old Navy on their military discounts page. Old Navy military discount policies >>
Cyber Monday Sales:
Yes
Old Navy offers Cyber Monday sales for qualifying orders and customers, according to their Cyber Monday sales policies. See policies and program details on their Cyber Monday page page. Oldnavy.gap.com Cyber Monday page >>
Official Coupons Page:
Yes
Old Navy offers their own coupons and promotions page on their website. Check the official Old Navy coupons page for the latest offers directly from Old Navy Old Navy official coupons page >>
Student Discounts:
Unlikely
It appears that Old Navy may not offer student discounts currently. Oldnavy.gap.com student discount policies >>
Price Matching:
Yes
Old Navy has a price matching and price adjustment policy. Get discounted pricing from Old Navy if you find a lower price on another website. See program details on their official price matching page. Old Navy price matching >>
Senior Discounts:
Unlikely
It appears that Old Navy may not offer senior discounts currently. Old Navy senior discount policies >>
Birthday Discounts:
Yes
Old Navy offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at oldnavy.gap.com. See program details on their birthday discounts page. Oldnavy.gap.com birthday discount policies >>
Competitor Coupons:
Unlikely
It appears that Old Navy may not accept competitor coupons currently. Old Navy competitor coupon policies >>
AARP Discounts:
No
It appears that Old Navy may not offer AARP discounts currently. Old Navy AARP discounts >>
Coupon Stacking:
Unlikely
It appears that Old Navy may not allow coupon stacking currently. Old Navy coupon stacking >>
Customer Service Features
Contact Information:
Yes
Old Navy offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Oldnavy.gap.com contact information >>
Money-back Guarantee:
Yes
Old Navy offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Old Navy money-back guarantee >>
Gift Cards:
Yes
Old Navy offers gift cards and discounted gift cards during special promotional events. Find gift cards for Old Navy. with their gift card program. See policies and program details on their gift cards page. Old Navy gift card support >>
Loyalty Programs:
Yes
Old Navy offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Old Navy loyalty programs >>
Social Media Pages:
TBD
It appears that Old Navy may not offer social media pages currently. Oldnavy.gap.com social media pages >>
Financing Options
Affirm Financing:
Unlikely
It appears that Old Navy may not accept Affirm financing currently. Old Navy Affirm financing support >>
Afterpay Financing:
Unlikely
It appears that Old Navy may not accept Afterpay financing currently. Old Navy Afterpay financing >>
QuadPay Financing:
Unlikely
It appears that Old Navy may not accept QuadPay financing currently. Oldnavy.gap.com QuadPay financing support >>
Sezzle Financing:
No
It appears that Old Navy may not accept Sezzle financing currently. Old Navy Sezzle financing >>
Klarna Financing:
Unlikely
It appears that Old Navy may not accept Klarna financing currently. Old Navy Klarna financing support >>
Bread Financing:
Unlikely
It appears that Old Navy may not accept Bread financing currently. Old Navy Bread financing >>
Website Features
Website Security & Privacy:
Yes
Old Navy offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Old Navy website security & privacy >>
Marketing Programs
Affiliate Programs:
Yes
Old Navy offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Oldnavy.gap.com affiliate programs >>
Contact Old Navy
- Old Navy iOS app on iTunes
- Old Navy Better Business Bureau rating
- Old Navy customer service & FAQ page
- Old Navy on Facebook
- Old Navy on Google+
- Old Navy Hoover's business profile
- Old Navy Instagram page
- Old Navy LinkedIn profile
- Old Navy Pinterest feed
- Old Navy Android app on the Play Store
- Old Navy shipping policies page
- Old Navy on Snapchat
- Old Navy on Twitter
- Old Navy Wikipedia profile
- Old Navy on YouTube