Does Old Navy offer free returns? What's their exchange policy?

What's Old Navy returns and exchanges policy? Can you return in-store? How many days do you have to return items to Old Navy for a full refund? Do I need a receipt to return my item to Old Navy? Do items need to be in new condition?
Free return policies rating: 5.0 - 2 ratings
Yes, Old Navy does offer free returns & exchanges.
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Shopping tip: Old Navy also offers coupons and promo codes.
You can use Old Navy coupons to unlock discounts at their website. View 9 active coupons.
What other shipping & returns policies does Old Navy offer? Here's their scorecard:
Free Shipping: Yes – More details Free Returns & Exchanges: Yes – More details
International Shipping: Yes – More details Curbside Pickup: Yes – More details
Ship to Store: No – 37 stores offer this
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Knoji Staff
342
 Jan 3, 2019

Yes, Old Navy does offer free returns and exchanges. You can find additional information about Old Navy's free return policies on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their free return policies.

Update: we've found 1,634 more apparel stores like Old Navy that currently offer free returns & exchanges and 1,634 apparel stores that are offering free returns & exchanges . You can also view all 11,273 stores that offer free returns & exchanges across all categories.

Promo Codes
Old Navy also has 13 discount codes active today (view all) — click to copy & use:
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Update
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This user rated Old Navy's free return policies: 5.0
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The Unforgiven
3,412
 Dec 26, 2019

Their Super Cash is confusing, their shipping takes a long time (sometimes) and now I have found their return policy is an absolute joke. On CyberMonday, I ordered a jacket for my sister but in the wrong size. Within 5 minutes of placing the order I jumped on Old Navy customer service chat to see if I could change the size or cancel the order. The rep. said she could not change the order or cancel it, but she could put in a cancel "request" but there was no guarantee that would go through.

This user rated Old Navy's free return policies: 5.0
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Old Navy FAQ

Does Old Navy offer free shipping?

Yes. As of December 29, 2018, Old Navy does offer free shipping policies. View the discussion thread for more details.

Does Old Navy offer free returns & exchanges?

Yes. As of January 3, 2019, Old Navy does offer free return policies. View the discussion thread for more details.

Does Old Navy offer international shipping?

Yes. As of March 25, 2018, Old Navy does offer international shipping policies. View the discussion thread for more details.

Does Old Navy offer curbside pickup?

Yes. As of September 29, 2020, Old Navy does offer in-store pickup. View the discussion thread for more details.

Does Old Navy offer ship to store?

Based on our records, Old Navy does not currently offer ship to store options. Check the full discussion to learn more.
View full FAQ
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